FAQ

Frequently Asked Questions (FAQ)

1. Which payment methods do you accept?

We offer a variety of secure and easy payment methods, including:

  • TWINT (Switzerland)
  • PAYPAL
  • VISAS
  • MASTERCARD
  • APPLEPAY

2. What are the shipping costs and delivery times?

You can find the shipping conditions here .

3. Can I cancel or change my order?

You can change or cancel your order as long as it has not been dispatched. Contact us using the contact form to arrange this. If your order has already been dispatched, you will find all the information in our return policy on our website. In this case, you will be responsible for the return shipping costs.

4. How do I return products?

If the products do not meet your expectations, you have the option to return them within 14 days. Please refer to our " Return Policy " page for the exact steps and requirements. Note that the items must be returned in their original and undamaged condition and you will be responsible for the shipping costs yourself.

5. How can I contact customer support?

You can contact us at any time using the contact form on our website. We are here to answer your questions.

6. Do you offer international shipping?

We ship items within Switzerland, Germany and Austria.

7. Are there size charts for your clothes?

You can find the size charts on the respective product pages by opening the product description. If you still have any questions, do not hesitate to contact us.